What is TeamViewer remote support?
TeamViewer is a program that let’s your partner connect to your computer from a distance enabling the person at the other end to control the machine as he is sitting in front of it.
You will need to have a working Internet connection though.
How does TeamViewer remote support work?
When it is open you will see a window looking like this:
You can send with SMS, e-mail or WhatsApp.
TeamViewer must be running for the remote session to work properly – don’t close the windows with the red close button.
It can be minimized by using the button looking like _ in the toolbar to get it out of your way.
The person assisting you will then insert your ID in the Partner ID box and click Connect to partner – a window will appear where the password needs to be typed.
A connection will be established and a new window showing your desktop will appear on the remote partners computer.
The person can then do anything you can do on your computer from a distance.
Your partner can chat with you.
He can speak to you, asking for instance unplugging and reinserting a USB cable.
He can remotely restart your computer and again gain control when the machine has restarted.
At BOVER Technologies it is a service on an ad hoc basis – no unattended access setup so you computer cannot be accessed without your permission. This is a very secure programme.
What can be done with TeamViewer remote support?
Have a problem with e-mail? Not sending, getting stuck?
Have those pesky pop-up’s when browsing the Internet and unknown programme’s appearing on your desktop?
And many more…..
Advantages of TeamViewer remote support:
Can be of assistance quickly
No need to make an appointment and drive to your premises
You save the effort of offering and make coffee
It should cost less than a call out