What is TeamViewer remote support?
TeamViewer is a program that let’s your partner connect to your computer from a distance enabling the person at the other end to control the machine as he is sitting in front of it.
You will need to have a working Internet connection though.
How does TeamViewer remote support work?
You need to open the TeamViewer program from the icon on your desktop which look’s like the picture to the left.
When it is open you will see a window looking like this:
You will then have to send the ID and the password to the person who will assist you.
You can send with SMS, e-mail or WhatsApp.
TeamViewer must be running for the remote session to work properly – don’t close the windows with the red close button.
It can be minimized by using the button looking like _ in the toolbar to get it out of your way.
The person assisting you will then insert your ID in the Partner ID box and click Connect to partner – a window will appear where the password needs to be typed.
A connection will be established and a new window showing your desktop will appear on the remote partners computer.
The person can then do anything you can do on your computer from a distance.
Your partner can chat with you.
He can speak to you, asking for instance unplugging and reinserting a USB cable.
He can remotely restart your computer and again gain control when the machine has restarted.
At BOVER Technologies it is a service on an ad hoc basis – no unattended access setup so you computer cannot be accessed without your permission. This is a very secure programme.
What can be done with TeamViewer remote support?
Have a problem with e-mail? Not sending, getting stuck?
Have those pesky pop-up’s when browsing the Internet and unknown programme’s appearing on your desktop?
And many more…..
Advantages of TeamViewer remote support:
Can be of assistance quickly
No need to make an appointment and drive to your premises
You save the effort of offering and make coffee
It should cost less than a call out